Privacy Policy for Official Store US

Last Updated: June 5, 2025

Official Store US (“us,” “we,” or “our”) operates the officialstoreus.com website (hereinafter referred to as the “Service”). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

1. Information We Collect and How We Use It

To provide and improve our Service, we collect various types of information for several purposes.

Types of Data Collected:

a. Personal Data

While you use our Service, we may request certain personally identifiable information that can be used to contact or identify you (“Personal Data”). This may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Shipping and billing address (Street, City, State, Province, ZIP/Postal code, Country)
• Cookies and Usage Data
• Payment information (please note: payment details are processed securely by our third-party payment gateways, such as Stripe or PayPal, and are not stored on our servers)

b. Usage Data

We may also gather information about how the Service is accessed and utilized (“Usage Data”). This Usage Data can include details such as your computer’s Internet Protocol (IP) address, browser type and version, the specific pages of our Service you visit, the time and date of your visit, duration spent on those pages, unique device identifiers, and other diagnostic data.

c. Tracking & Cookies Data

We employ cookies and similar tracking technologies (like beacons, tags, and scripts) to monitor activity on our Service and retain certain information. Cookies are small data files, possibly including an anonymous unique identifier, sent to your browser from a website and stored on your device.

You can configure your browser to refuse all cookies or to alert you when a cookie is being sent. However, if you choose not to accept cookies, some portions of our Service may not function as intended. For more information on managing cookies, please refer to your browser’s help documentation or visit sites like www.allaboutcookies.org.

Examples of Cookies we may use:

• Session Cookies: Essential for operating our Service (e.g., managing your shopping cart).
• Preference Cookies: Used to remember your settings and various preferences (e.g., currency or language).
• Security Cookies: Deployed for security purposes (e.g., fraud prevention).
• Analytics Cookies: To help us understand how our Service is being used (e.g., Google Analytics).
• Advertising Cookies (if applicable): May be used to present advertisements relevant to your interests if we engage in such advertising.

2. How We Use Your Data

Official Store US uses the data we collect for a range of purposes, including:

• To provide, maintain, and improve our Service
• To inform you about modifications to our Service
• To enable your participation in interactive features of our Service, should you choose to use them
• To offer dedicated customer care and support via [email protected] or other channels
• To gather analysis or valuable insights to enhance the Service
• To monitor the usage patterns of the Service
• To identify, prevent, and resolve technical issues
• To process your orders efficiently, manage your account, and fulfill your purchases
• To communicate with you regarding your orders, including confirmations, shipping updates, and support
• To provide you with news, special offers, and general information about other goods, services, and events similar to those you have previously purchased or shown interest in (unless you have opted out of receiving such marketing communications)
• To comply with legal obligations

3. Legal Basis for Processing Personal Data

Official Store US’s legal basis for collecting and using the personal information detailed in this Privacy Policy depends on the Personal Data we collect and the specific context of its collection. If you are in the European Economic Area (EEA) or California (CCPA/CPRA), our processing may be based on:

• Contractual Necessity: We need to perform a contract with you (e.g., to process and deliver your order).
• Consent: You have given us explicit consent to do so for specific purposes (e.g., marketing emails).
• Legitimate Interests: The processing is within our legitimate interests (e.g., improving our Service, fraud prevention) and is not overridden by your fundamental rights and freedoms.
• Legal Obligation: We need to comply with the law.

4. Data Retention Policies

Official Store US will retain your Personal Data only for the duration necessary for the purposes outlined in this Privacy Policy. We will retain and use your Personal Data to the extent required to comply with our legal obligations (for instance, if applicable laws mandate us to retain your transaction data for tax or accounting purposes), resolve disputes, and enforce our legal agreements and policies.

Usage Data is generally retained for a shorter period for internal analysis, except when this data is essential to bolster security, improve Service functionality, or if we are legally mandated to retain it for extended periods.

5. Transfer of Data

Your information, including Personal Data, may be transferred to – and maintained on – computers and servers located within the United States, where our primary operations are based, or other jurisdictions where our service providers are located. Data protection laws in these jurisdictions may differ from those in your region.

If you are located outside the United States and choose to provide information to us, please be aware that we transfer data, including Personal Data, to the United States for processing.

Your consent to this Privacy Policy, followed by your submission of such information, signifies your agreement to that transfer.

Official Store US will take all reasonably necessary steps to ensure your data is treated securely and in line with this Privacy Policy. No transfer of your Personal Data will occur to an organization or country unless adequate controls, including data security measures, are in place.

6. Disclosure of Data

Under Legal Obligation or for Business Operations

Official Store US may disclose your Personal Data if we believe in good faith that such action is necessary to:

• Comply with a legal obligation, subpoena, or judicial order
• Protect and defend the rights or property of Official Store US
• Prevent or investigate potential wrongdoing in connection with the Service (e.g., fraud)
• Safeguard the personal safety of users of the Service or the public
• Protect against legal liability
• Facilitate business operations with trusted third-party service providers (e.g., payment processors, shipping companies, email service providers) who are contractually bound to protect your data and use it only for the purposes for which we disclose it to them.
• In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

7. Security of Your Data

The security of your data is of paramount importance to us. We implement and maintain reasonable administrative, physical, and technical security safeguards to help protect your Personal Data from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. For example, we use SSL/TLS encryption for data in transit and partner with secure, PCI-compliant payment processors.

However, please remember that no method of transmission over the Internet or electronic storage is 100% infallible or impenetrable. While we are committed to using commercially acceptable measures to protect your Personal Data, we cannot guarantee its absolute security.

8. Your Data Protection Rights

Depending on your geographical location and applicable laws (e.g., GDPR for EEA residents, CCPA/CPRA for California residents), you may possess certain data protection rights. Official Store US is committed to facilitating your ability to exercise these rights.

If you wish to know what Personal Data we hold about you, or want to correct, amend, delete, or limit its use, please contact us at [email protected] (or [email protected]). We will respond to your request in accordance with applicable law.

Your rights may include:

• The right to access: You can request copies of your personal data.
• The right to rectification: You can request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure (right to be forgotten): You can request that we erase your personal data, under certain conditions.
• The right to restrict processing: You can request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You can object to our processing of your personal data, under certain conditions (e.g., for direct marketing).
• The right to data portability: You can request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The right to withdraw consent: If we are processing your data based on your consent, you have the right to withdraw that consent at any time.
• The right to opt-out of the sale or sharing of personal information (for California residents): We do not “sell” personal information in the traditional sense. However, if our use of cookies or other technologies is deemed a “sale” or “sharing” under CCPA/CPRA, you have the right to opt-out. [You will need to implement a mechanism for this, e.g., “Do Not Sell or Share My Personal Information” link if applicable].

We may need to verify your identity before responding to such requests.

9. Engagement with Third-Party Service Providers

We may engage third-party companies and individuals (“Service Providers”) to facilitate our Service, provide the Service on our behalf, perform Service-related tasks (e.g., payment processing, order fulfillment and shipping, email delivery, website analytics, marketing assistance), or assist us in analyzing Service usage.

These third parties have access to your Personal Data only to perform these designated tasks on our behalf and are contractually obligated not to disclose or use it for any other purpose.

Examples include:

• Payment Processors: We utilize third-party services for secure payment processing (e.g., Stripe, PayPal). We do not store or directly collect your full payment card details. This information is provided directly to our third-party payment processors, whose use of your personal information is governed by their respective Privacy Policies.
• Analytics Providers: We may use third-party Service Providers like Google Analytics to monitor and analyze the use of our Service. Google Analytics tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data may be shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on.

10. Links to External Sites

Our Service may contain links to other websites not operated by us (e.g., affiliate product links, informational resources). Clicking on a third-party link will direct you to that site. We strongly advise you to review the Privacy Policy of every external site you visit.

We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services.

11. Children’s Privacy Protection

Our Service is not intended for individuals under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18.

If you are a parent or guardian and become aware that your child has provided us with Personal Data without your consent, please contact us immediately at [email protected] (or [email protected]). If we learn that we have inadvertently collected Personal Data from children without verification of parental consent, we will take prompt steps to remove that information from our servers.

12. Changes to This Privacy Policy

We may update our Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will inform you of any material changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the beginning of this Privacy Policy.

We may also notify you via email and/or a prominent notice on our Service before the change becomes effective.

You are advised to review this Privacy Policy regularly for any modifications. Changes to this Privacy Policy are effective when they are posted on this page.

13. How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• By email: [email protected] or [email protected]
• By visiting the Contact Us page on our website: officialstoreus.com/contact-us/